This page is for referral partners. If you’re looking for free home energy advice for yourself, click here.
Every day, Futureproof Cumbria helps people across Cumbria who are cold, worried about their energy bills, or living in a home that’s affecting their health.
If you work with people in your community, you’re often the first to notice when someone’s struggling – a quick referral to us could make a real difference to their winter, their health, and their bills.
Our energy advice service is free, and we’re based right here in Cumbria, working in the community for over 25 years. We are experienced and fully qualified.
We look at the whole picture: heating, insulation, damp, benefits and grants, and practical fixes — not just generic advice.
From that first conversation to in depth calls, home visits, installed measures, and follow-up where needed.
You don’t need to know all the answers – just recognise the signs and refer a client if you notice or hear any of the following:
It’s quick and simple to refer a client:
One of our customer service advisers will contacts your client directly, usually within [X working days], to have a friendly, no-obligation conversation about their situation.
We ask about their home, their heating, their bills, and anything else affecting them — no jargon, no pressure, just a conversation.
Depending on what they need, this might include a home visit, help applying for grants or benefits, energy-saving advice, or a referral on to retrofit or solar support.
We stay in touch with them until things are sorted — whether that’s a completed application, a home improvement, or simply peace of mind that they’re on the right tariff and getting the support they’re entitled to.
With your client’s consent, we can let you know the outcome — so you’re not left wondering what happened after you referred.
Here are some gentle ways to bring up the support service:
Everyone can get a free telephone advice call. You don’t need to assess eligibility – we’ll do that once they’re referred.
Want to hear about new grants, industry relevant news, seasonal campaigns, and ways to support your clients through the colder months? Sign up to our home energy newsletter — sent to you a few times a year, no spam. Please tick the home energy newsletter box.
If you have a staff newsletter, intranet or WhatsApp group, we have graphics and text that you can share to highlight the support available.
They are free to use, just click the button below to download the files.
If you have a staff newsletter, intranet or WhatsApp group, we have graphics and text that you can share to highlight the support available.
They are free to use, just click the button below to download the files.
Referring someone into our Free Home Energy Support service can help them in a number of ways:
especially during a time when every penny counts.
and stop other conditions, like asthma, from getting worse.
which positively impacts mental and physical health.
We can help you understand more about our service and how we help people. We can visit your place of work and present to your colleagues, chat to you over Teams or give you more details in an email! We are a friendly, experienced team, and are looking forward to working with you.
A simple referral could mean a warmer home, a healthier life and a safer winter for someone you support.
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